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Shipping & Return Policy

Shipping Policy

Moonlightchick is currently shipping all over India. We are working on enabling International Shipping soon.
At Moonlightchickk we understand how important it is to receive your purchased products in the finest condition, and on time. Know this - we work around the clock to try and get you your products in the shortest timeframe possible.

You can reach us at moon.lightchick.india@gmail.com, customer support helpline: +91 9833903204, whatsapp: +91 9833903204 between Monday – Saturday, 11:00am – 7:00pm in case of any queries. We strive to answer & fix all queries within 24-48 hours.

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Shipping Duration:

The shipping details for each individual product is mentioned on the product detail page. Depending on the products in your cart, your shipment may be split into two packages and shipping dates may vary. For the final shipping date of your order, please refer to the shipping details section on your cart page. 

All our products are shipped out between 2 - 10 working days depending on the products. In situations beyond Moonlightchickk’s control, there may be circumstances, which cause a delay. In such cases, Moonlightchickk- The Gift Shop will ensure delivery in the earliest possible time frame.
 

Shipping Charges:

Shipping charge for orders within India is Rs 80 per order. 

Return and Refund

All our products go through an intensive layer of checks before they are dispatched.

We do not offer any returns or exchanges. Refund/exchange will be initiated only under the following conditions:

1. The product reached to you is defective.

2. Unpacking video is required from the start of opening the parcel.

NOTE- Return/Exchange will be provided only if we are informed within 24-48 hours once you receive the parcel.

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For in-store purchases- No return/refund/exchange.

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